Crisis-response agency
ReputeReady helps local businesses respond to damaging reviews, viral complaints, and public incidents with clear messaging, ethical review outreach, and vigilant monitoring.
Honest guidance. Human-reviewed language. No promises to “make it disappear.”
What to expect when the pressure is on
Same-day intake
We quickly establish what happened, what is true, and what needs an immediate answer.
Human review
Every public response is checked for tone, accuracy, and avoidable legal risk.
Ethical recovery
No fake reviews or false claims—only defensible messaging and outreach to real customers.
The response sequence
The first response matters, but recovery requires more than one well-written paragraph. We coordinate the message, customer outreach, and monitoring as one focused engagement.
We review the complaint, existing reviews, search results, and internal facts before recommending what to say—or whether the underlying issue needs fixing first.
We draft the review response, public statement, and staff FAQ in your voice, then apply human judgment for tone and risk.
We invite genuinely satisfied recent customers to share honest feedback through a timed text and email outreach sprint. We never ghostwrite or incentivize fake reviews.
Daily alerts track new mentions across major review platforms, search, local news, and relevant social channels. A wrap report records rating trends, responses, and next steps.
Transparent engagements
Rapid Response
$750–$1,500
One-time engagement
For a specific review or contained incident that needs a prompt, professional answer.
Crisis Management
$2,500–$5,000
Two to four weeks
For incidents spreading across reviews, search, local news, staff conversations, or social channels.
Everything in Rapid Response
Coordinated statement and staff FAQ
Past-customer outreach
Daily mention and search monitoring
Post-crisis monitoring · $300–$600/month
Continuous review alerts and a monthly reputation health report after the immediate situation stabilizes.
The window is narrow
Tell us what happened and where it is spreading. We will assess the situation honestly and outline the next defensible move.